purelysphere Order & Shipping Policy

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Thank you for choosing purelysphere. We are committed to getting your grocery and kitchen essentials to you safely, efficiently, and with the utmost care. This policy explains exactly how we handle orders, shipping, and delivery so you know precisely what to expect from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off standard orders to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed the same day. Orders placed after 2:00 PM EST, or on weekends and holidays, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are sealed with professional-grade cold-chain insulation and shipped only Monday through Thursday, so they are never left sitting in transit over a weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and displayed clearly at checkout before you complete your purchase, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or due to severe weather events, and we appreciate your patience when these circumstances arise.

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International Shipping

purelysphere is pleased to serve customers in Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs processing fees upon arrival. These charges are set by the destination country's customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

As soon as your order ships, we will send an automated confirmation email containing your tracking number, a direct tracking link, and carrier details so you can follow your package every step of the way.

If your tracking number has not arrived, or if tracking shows no updates within 3 business days of your order confirmation, please contact our support team with your order number and we will investigate promptly.

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Order Modifications & Address Changes

Because we prioritize fast dispatch, order processing begins soon after your order is placed.

• If you need to correct your shipping address or modify your order, please email us at support@purelysphere.shop within 1 hour of placing your order.
• We will make every reasonable effort to honor your request; however, once an order has been transferred to the shipping carrier, we are unable to change the delivery address or modify the contents.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery we send:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged as a result of shipping delays, please notify us within 48 hours of delivery and include photographs. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please contact us within 7 days of delivery so we can resolve the matter quickly.

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Contact Us & Merchant Information

If you have questions about your shipment, available shipping options, or the status of an order, our team is ready to help:

• Official Business Name: purelysphere
• Customer Support Email: support@purelysphere.shop
• Customer Support Phone: 19563738617
• Physical Business Address: 4164 Beech Ave, MERCEDES, TX 78570, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST