purelysphere Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At purelysphere, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the quality of our kitchenware, and we want you to shop with complete confidence. Should a purchase fall short of your expectations, our return and refund process is designed to be straightforward, transparent, and fair from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all tags attached and original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be sent back to us. That said, if a perishable item arrives damaged, spoiled, expired, or otherwise compromised in transit, we will promptly provide a full refund or a free replacement — simply send us clear photographic evidence within 48 hours of delivery.

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Non-Returnable Items

The following categories cannot be returned under any circumstances:

• Merchandise marked "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (except where defective or spoiled upon arrival);
• Digital download codes, e-gift cards, and physical gift cards;
• Products damaged because of improper storage, mishandling, or failure to follow care instructions on the customer's part;
• Return requests submitted beyond the 30-day window without prior written approval from purelysphere.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@purelysphere.shop including your Order Number, the item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photos showing the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with detailed return shipping instructions.
3. Pack Securely: Carefully place the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box — please do not write directly on the original product packaging.
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a purelysphere error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out within 48 hours of delivery.
• Non-Perishable Items: Reach out within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly issue a full refund or ship a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or our return process in general, please contact our support team directly:

• Official Business Name: purelysphere
• Customer Support Email: support@purelysphere.shop
• Customer Support Phone: 19563738617
• Physical Business & Return Address: 4164 Beech Ave, MERCEDES, TX 78570, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST